The MEGA ITSM Accelerator delivers a ready-to-use graphical repository of ITIL® best practices and accelerates their deployment within IT Departments.
MEGA ITSM Accelerator Overview
The MEGA ITSM Accelerator helps IT managers structure and implement ITIL Best Practices within their organization by standardizing their IT Service Management.
To fully benefit from ITIL best practices, the MEGA ITSM Accelerator organizes them into a visual and structured library based on MEGA’s proven experience with business process analysis (BPA).
Based on MEGA Process, integrated into the MEGA Modeling Suite, the MEGA ITSM Accelerator delivers a ready-to-use graphical repository of ITIL best practices and accelerates their deployment within IT Departments.
More about our Business Process Analysis solution
Main Features
Support of ITIL version 3.2
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ITIL reference processes
ITIL reference processes are described as process models and can be used as a guide for an incremental adoption of a new organization within your IT Department. Standard ITIL process models can be used as a basis for defining target processes that are adapted to the organization’s context.
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ITIL implementation project approach
The MEGA ITSM Accelerator includes a methodology for conducting ITIL projects, including a glossary of ITIL terms, a reference to ITIL chapters in OGC books, and a risk type library dedicated to IT Department management.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce.